Questions from the counter
Plumbing Questions, Answered
The questions Aurora homeowners ask most, answered in plain language. Missing one? Ring the shop with it.
Phone only · a plumber answers, not a form
- Licensed plumbers (ask us for details)
- Quote settled before tools come out
- We tidy up after every job
- Aurora & York Region
Jump to a section
- Calling and booking
- Emergencies
- Water heaters
- Drains and basements
Calling and booking
Each job begins when you dial (365) 464-5399. We ask what is happening, help you make it safe, and agree on next steps. There are no online forms or booking portals.
Emergencies
A burst pipe, a sewer backup or water coming through a ceiling are emergencies. Close the main shutoff, switch off power to wet areas if it is safe, and call. See our emergency plumbing page for the first-five-minutes checklist.
Water heaters
Lots of Ontario households rent the water heater. If yours is rented, repairs usually fall to the company that owns it; your contract spells that out. Owned tanks we can repair or replace; the water heater repair page explains common faults.
Drains and basements
Slow drains, gurgling and floor-drain backups are among the most common calls in Aurora. The spring thaw and big summer storms put sump pumps and backwater valves, so testing your sump before March is a good habit.
Our answers are general guidance. Codes, permit rules and utility offers get revised; confirm today's version with the Town of Aurora or your utility before acting on it.
More answers for Aurora customers
How do I get on the schedule?
Phone (365) 464-5399. We will talk through the problem and agree on a time if a visit is needed.
Do you charge for the phone conversation?
No. Describing the problem and getting advice on what to do next costs nothing.
What should I do first in a plumbing emergency?
Close the main water shutoff, keep people away from wet electrical areas and then call us.
Where is my main shutoff?
Most Aurora houses put it downstairs on the front foundation wall, a short reach from the meter.
My tank is a rental. Can you fix it?
We can diagnose it, but rented tanks belong to the rental company. Check your agreement before authorizing any repair.
What is a sensible flushing schedule for a water heater?
Yearly is a common rule for tank heaters, more often if your water is hard.
Is a backwater valve worth installing?
Where your basement has fixtures or a floor drain below street level, a backwater valve can help prevent sewer backups. A permit is usually required.
Do you clear tree roots from sewer lines?
Yes. Older laterals near mature trees are prone to root intrusion, and a camera check afterward shows the condition of the pipe.
Is drain cleaner from the store safe to use?
We suggest avoiding harsh chemical cleaners; they can damage older pipes and make a later repair more hazardous.
Do you work outside Aurora?
Yes. We cover Newmarket, King Township, Richmond Hill, Whitchurch-Stouffville and East Gwillimbury.
Do you install gas lines?
Gas line work is done by appropriately licensed gas technicians and includes permits and pressure testing.
Do you post prices online?
No. Plumbing jobs differ too much from house to house, so we discuss costs once we understand the job.